Support

Get DROP working with your rig.

Compatibility, setup, shipping, and returns—explained without the guesswork.

Compatibility

Designed around standard guitar hardware.

Which instruments work with DROP?

DROP connects to guitars and basses that use a standard strap button.

Will it fit my strap?

DROP works with standard guitar straps and standard strap-lock systems.

What if I use a DiMarzio ClipLock strap?

Use the dedicated DROP ClipLock adaptor.

How to use it

Press. Guide. Release.

Hold DROP from behind, press the button, and guide the guitar to the desired position. The mechanism supports the guitar’s weight during the movement; release the button to lock it at the new height.

Watch DROP in action

Shipping

Free shipping on orders $70 USD+

Where does my order ship from?

European orders ship from the warehouse in Germany with DHL. Orders to other countries ship from Israel with ECO POST.

Custom artwork printing takes approximately 12 days before shipping.

Orders under $70 USD: shipping is calculated at checkout.

When will I receive tracking?

A tracking number is normally sent by email within 24 hours after the order is placed.

How long does delivery take?

Shipping takes approximately 5–9 days for most countries. Destination and carrier conditions can affect delivery time.

Returns

Know your return options.

Request a return within 30 days of receiving your order. Items must be unused, with tags and original packaging, and proof of purchase. Contact the team before sending anything back; eligibility and instructions are in the full refund policy.

Read refund policy

Still need help?

Tell us about your setup.

Include your guitar, strap, and strap-lock system so the team can give you a useful answer.

Email support