Support
Get DROP working with your rig.
Compatibility, installation, and help with your DROP or order.
Compatibility
Designed around standard guitar hardware.
Which instruments work with DROP?
DROP connects to guitars and basses that use a standard strap button.
Will it fit my strap?
DROP works with standard guitar straps and standard strap-lock systems.
What if I use a DiMarzio ClipLock strap?
Use the dedicated DROP ClipLock adaptor.
How to use it
Press. Guide. Release.
Hold DROP from behind, press the button, and guide the guitar to the desired position. The mechanism supports the guitar’s weight during the movement; release the button to lock it at the new height.
Watch DROP in action
Order or shipping
From us to your door.
Your DROP is carefully packed and sent to your door with tracked ECO POST shipping.
Shipping cost
Orders of $70 USD or more: free shipping.
Orders below $70 USD: $15 USD shipping.
Delivery time
Most orders arrive within 5–9 days after dispatch.* Wherever you are, we’re here to help with any delivery issue. If your parcel is lost in transit, we’ll send you a replacement at no extra cost. Just contact our team with your order number — we’ll take care of you. *Delivery times are estimated. Local postal delays can sometimes mean a longer wait, especially in certain regions.
We email your tracking number within 24 hours of dispatch so you can follow your DROP on its way. Custom artwork printing takes approximately 12 days before shipping.
Shipping and returnsOne-year manufacturing-defect warranty
DROP manufacturing defects are covered for one year. We replace affected units rather than repair them. Contact our team with your order number and a description of the issue.
Try DROP with your guitar for 30 days after delivery. Returns are accepted even after use during the trial, provided the product is undamaged and returned complete in its original packaging with proof of purchase. Contact us within 30 days before sending it back. Return shipping to us is paid by you. Once we receive your return, we issue a full refund for the returned item to your original payment method. Your bank or payment provider may take additional time to post the refund.
Read the full return policyContact the DROP team
We usually respond within 24 hours.