Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Try DROP with your guitar for 30 days after delivery. You can return it even after use during the trial, provided it is undamaged, with no permanent alterations, and returned complete in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@dropstrap.com. We’ll provide the return address and instructions. Return shipping to us is at your expense. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at marketing@dropstrap.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we receive your return, we issue a full refund for the returned item to your original payment method and notify you by email. Please remember it can take some time for your bank or credit card company to process and post the refund too.